1. INTRODUCTION
We are committed to protecting the privacy of our customers and users of our products who communicate with us (online or offline), over the phone, through our websites and social media platforms.
Therefore, we have developed this Policy to inform you about the information we collect, what we do with your information, what we do to keep it secure, and the rights and choices you have regarding your personal information.
In this document we refer to “Data Protection Legislation”. This refers to the Law of the Republic of Armenia on Data Protection (adopted on May 18, 2015).
2. ABOUT OUR COMPANY
HOVER GLOBAL LLC (referred to as “Our Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. We are registered in the Republic of Armenia at the address: YEREVAN, SARI TAH 6 SHARQ, 162.
The terms of this privacy policy (“Policy”) also apply to information collected by other companies associated with Our company (including parent and subsidiary companies).
Our company is the controller of the personal data we process, unless otherwise stated.
3. HOW TO CONTACT US:
You can contact us by phone, email or post. Our main mailing address:
YEREVAN,SARI TAKH 6 SHARK, 162
Email: admin@sorelle.store
Telephone: +37455871610
4. INFORMATION COLLECTED:
We only collect personal information that we need to provide quality services and we will actually use it in accordance with the Personal Data Protection Law. The type of personal information we collect about you and that you voluntarily provide to us on this website may include some or all of the following:
• Your name
• Address (including country)
• Phone number
• E-mail address
• Ordering and purchasing information
• Details of payment
• Account information when you register an account with us.
• Your marketing and payment preferences.
• Floor
• Size, height and other body parameters.
• Contacts via our chat.
• Photos or videos
• Traffic data, location data, website statistics and other general website data.
5. OUR LEGISLATIVE FRAMEWORK
The legal basis for processing your data is based on:
• Your specific consent (for example, to marketing communications, for which you can withdraw your consent at any time)
• Execution of the contract (for example, for the sale and delivery of orders and purchases)
• Compliance with legal or regulatory obligations (eg, accounting, tax and reporting requirements).
• Our legitimate interests (for example, for marketing communications, which you can opt out of at any time, or to improve our customer service, improve our website and improve our relationships with customers, suppliers and third party providers)
6. HOW WE USE YOUR INFORMATION
We may process your information on the following legal bases and for the following purposes (including, but not limited to):
Contract execution:
• To help you manage your online account.
• To contact you in response to your request, to respond to any questions, suggestions, problems or complaints about which you contacted us.
• Make our products and services available to you.
• Processing of your orders
• Charge you or refund your money.
• To maintain our security measures and services so that you can access our website safely.
• Help answer your questions and resolve any problems you may have (please note that we may record calls for training and monitoring purposes).
Legitimate interests:
It is in our legitimate interests to keep you informed of our products and services in order to maintain a high level of interaction with you so that we can provide you with the best products and develop our brand. To do this, we may process your data for the following purposes:
• Personalize your shopping experience, for example, we can provide you with detailed product information that matches a product you may have purchased or inquired about previously.
• Help us learn more about you as a customer and the products and services you consume so we can better serve you.
• Contact you about our products and services.
• Providing you with online advertising and promotions.
• Carry out our marketing function.
• For any competitions that we may hold.
• Carry out any of the above activities with respect to any other brands owned or operated by Our company and any of Our related companies (including parent and subsidiaries).
Legal obligation
• Fraud protection and detection to protect you from fraud and crime.
• Comply with applicable data protection and information security laws.
7. TO WHOM WE MAY DISCLOSE INFORMATION ABOUT YOU
• In order to fulfill the promised delivery and sales contract with you, we will need to provide your details to our warehouse and our chosen courier or delivery service/transport company to deliver the goods to you.
• With other parts of Our company to help answer any questions or complaints.
• Product and manufacturing partners who can help with product orders.
• If we are required by law or government authority to disclose personal information
• If we need to share personal data to establish, exercise or defend our legal rights (this includes sharing personal data with others for the purposes of fraud prevention and credit risk reduction)
• From time to time, use the services of other parties to carry out certain processes necessary for the operation of our website.
• We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you.
• We use third party payment processors such as PayPal to assist with online payments.
We use data processors who are third parties who provide elements of services for us and we have Data Processor Agreements in place with them. This means that they cannot do anything with your personal information unless we have agreed with them to do so in accordance with the Data Processor Agreement. They will not share your personal information with any organization apart from us or further sub-processors who must comply with our Data Processor Agreement. They will hold your personal data securely and retain it for the period we instruct in accordance with the terms of the Data Processor Agreement.
8. MARKETING AND WEB ADVERTISING
We work with carefully selected websites to serve ads and further personalize your online experience.
Advertising newsletter
When you have purchased products from us, we will send you marketing emails to promote our products and inform you of any new products or offers. You may opt out of receiving these emails by using your online account option or by clicking the unsubscribe link in any email you receive from us. You may also contact us directly as stated above in this Policy.
Mailing list
We may send you emails to promote our products and inform you of any new products or offers. We will do this based on our legitimate interests. You may opt out of receiving these emails by contacting us directly as stated above in this Policy.
Telephone appeal
We may call you to advertise our products and inform you of any new products or offers. We will do this based on our legitimate interests. You may opt out of receiving these calls by contacting us directly as stated above in this Policy.
Web advertising
You may be exposed to advertisements for Our company's products and services when you use other websites that include social media platforms. We believe that these web advertisements may be of interest to you because they relate to products that you have viewed while browsing the web through your computer or other devices.
We deliver these advertising through digital marketing partners using cookies and similar technologies that are placed on your computer or other devices (see our cookie policy for more information). If you do not wish to have cookies placed on your computer, you can delete them at any time as further described in our cookie policy.
9. LEAVE YOUR FEEDBACK
It is very important for us to hear customer feedback about our products and the purchases they have made. Once you receive your purchase, we'd like to send you a short survey via email to give us feedback. These are completely optional and you do not need to fill them out if you prefer not to. If you would prefer not to receive future surveys, you can unsubscribe using the unsubscribe links in survey emails.
10. YOUR RIGHTS WITH RESPECT TO DISPOSAL OF YOUR INFORMATION
You have a number of rights under the Personal Data Protection Act. To exercise your rights, please contact us using the information provided above.
10.1.1 Right to information about our collection and use of personal data
You have the right to receive information about how we process your personal data.
10.1.2 Right to access your personal information
You have the right to access the personal information we hold about you, in many cases, by submitting a request. This is sometimes referred to as a “data subject request to know about his or her personal data.” If we agree that we are required to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and will endeavor to do so within 1 month of verifying your identity.
We may request proof of identity and sufficient information about your interactions with us to enable us to locate your personal information.
10.1.3 Right to correct your personal information
If any personal information we hold about you is inaccurate, incomplete or out of date, you can ask us to correct it.
10.1.4 Right to object
You have the right to object to our processing of your personal information for certain purposes. If you object to us processing your personal data for marketing purposes and ask us to stop doing so, we will comply with your request, simply write to us as above.
10.1.5 Right to restriction
You have the right to ask us to restrict the processing of your personal data in certain circumstances.
10.1.6 Right of deletion
You have the right to ask us to destroy your personal data if the personal data is incomplete or inaccurate, or out of date, or obtained illegally, or is not necessary to achieve the purposes of processing.
10.1.7 Right to lodge a complaint
If you are concerned about how we process your personal data, you have the right to lodge a complaint with the appropriate supervisory authority that regulates data protection and privacy issues in the Republic of Armenia. However, we hope that you will first consider contacting us with any questions or complaints. Your peace of mind is extremely important to us and we will always do our best to resolve any concerns you may have.
11. TRANSFER OF PERSONAL DATA OUTSIDE THE REPUBLIC OF ARMENIA
We may transfer the data we receive from you to our partners outside the Republic of Armenia for processing and storage. Also, they may be processed by employees working outside the Republic of Armenia and working for us or one of our partners. For example, such personnel may be involved in processing and fulfilling your order, processing your payment information, and providing customer support or delivery services. If we transfer your information outside of the Republic of Armenia, we will ensure that security measures are in place to ensure that it is secure and adequately protected.
12. DURATION OF STORAGE OF YOUR INFORMATION
We store your personal information to provide you with high quality and consistent service. We will always hold your personal information in accordance with Personal Data Protection Legislation and all other applicable laws and regulations. Therefore, we will only store your data for as long as necessary to fulfill the purpose for which it was collected. We retain certain types of personal information for the following example periods of time:
Purchases. We will retain order information for a period of 5 years from the date of your last purchase or as otherwise required by relevant tax and accounting laws.
13. COOKIES
Our site uses cookies. Please see our separate cookie policy to understand how we use cookies and how you can change your consent and preferences.
14. SAFETY
Data security is of great importance to Our company and to protect your data, we have put in place appropriate technical and organizational security measures to protect and secure the data you collect.
We take security measures to protect your information, including:
• Implementation of access control to our information technologies.
• We use appropriate procedures and technical security measures (including strict encryption, anonymization and archiving techniques) to protect your information across all of our computer systems, networks, websites, offices and stores.
• We advise you never enter your account number or password in an email or after clicking on a link from an email.
All payment details are fully anonymized in our internal systems and we use payment processors to provide a secure payment portal.
15. LINKS TO OTHER WEBSITES
Our website may contain links to other third-party websites that are not affiliated with us. These websites may have their own privacy policies. We are not responsible for the content of these websites.
16. CHANGES TO OUR PRIVACY NOTICE
We may change this privacy notice from time to time (for example, if the law changes). We encourage you to check this privacy notice regularly to stay informed about the latest developments.